Industry Group: Software & Services
Country/Region: United States of America
Five9 Inc provides cloud-native contact center software that enables digital customer service, sales, and marketing engagement. The company’s Virtual Contact Center platform combines core telephony functionality, omnichannel engagement capabilities, and various software modules into a unified cloud contact-center-as-a-service, or CCaaS, platform. Five9’s artificial intelligence and automation portfolio supplements and enhances the firm’s core CCaaS offerings, including solutions for digital self-service, agent assist technology, and workflow automation. Five9 also offers workforce optimization products that optimize call center efficiency through workforce management solutions, manage interaction quality, and track agent performance.
ESG Risk Rating
Industry Group (1st = lowest risk)
Software & Services 1038 out of 1103
Global Universe 10072 out of 15518
What are the ESG Risk Ratings?
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|Company||ESG Risk Rating||Industry Rank|
|44 out of 1103|
|436 out of 1103|
|Kingsoft Corp. Ltd.||
|706 out of 1103|
|867 out of 1103|
|1038 out of 1103|
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Our Approach to Calculating ESG Risk
The ESG Risk Ratings measure a company's exposure to industry-specific material ESG risks and how well a company is managing those risks.
Exposure refers to the extent to which a company is exposed to different material ESG issues. Our exposure score takes into consideration subindustry and company-specific factors such as its business model.
Five9, Inc.'s Exposure is Medium
Management refers to how well a company is managing its relevant ESG issues. Our management score assesses the robustness of a company's ESG programs, practices and policies.
Five9, Inc.'s Management of ESG Material Risk is Average
How do the ESG Risk Ratings work?
Top Material ESG Issues for Five9, Inc.
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What are Material ESG Issues?
Material ESG issues are issues that are considered to be financially material to a given company in a relevant sub-industry.
Highest Controversy level that has impacted Five9, Inc.'s ESG Risk Rating in the last three years
Highest Controversy Level